Cancellation, Late Cancellation, and No-Show Policy
We understand that life happens, and sometimes schedules change. However, to provide the best possible service to all our clients and to respect everyone’s time, The Resilience Group has the following policies in place:
Cancellations
Individual Coaching Sessions: Cancellations must be made at least 24 hours prior to your scheduled session to avoid any fees.
Group Coaching Sessions and Workshops: Cancellations must be made at least 48 hours prior to the scheduled event to avoid fees.
Late Cancellations
If you cancel less than 24 hours before your scheduled individual session or less than 48 hours before a group session or workshop, you will be charged 50% of the session or program fee.
No-Show Policy
If you do not attend your scheduled session without notifying us, you will be charged the full session fee.
For workshops or group sessions, no-shows are non-refundable.
Refund Policy
Coaching Services
Payments for individual coaching sessions are non-refundable, except in the case of cancellations made within the required notice period (24 hours for individual sessions and 48 hours for group sessions).
If The Resilience Group must cancel your session or workshop, you will have the option to reschedule or receive a full refund.
Packages
For coaching packages (individual or group), refunds are not provided once the first session or group meeting has commenced. However, unused sessions in a package may be transferred to a friend or family member upon request.
Digital Products
Due to the nature of digital products (eBooks, journals, etc.), all sales are final, and no refunds will be issued. If you experience any issues with accessing or downloading your purchase, please contact us, and we will resolve the issue promptly.
Workshops and Retreats
Deposits for workshops or retreats are non-refundable. Full refunds (minus the deposit) may be available for cancellations made at least 14 days prior to the event. Cancellations made less than 14 days before the event will not be refunded.
Policy Agreement
By purchasing services or products from The Resilience Group, you agree to adhere to this policy. We appreciate your understanding and commitment to making our partnership a success!
Cancellation, Late Cancellation, and No-Show Policy
We understand that life happens, and sometimes schedules change. However, to provide the best possible service to all our clients and to respect everyone’s time, The Resilience Group has the following policies in place:
Cancellations
Individual Coaching Sessions: Cancellations must be made at least 24 hours prior to your scheduled session to avoid any fees.
Group Coaching Sessions and Workshops: Cancellations must be made at least 48 hours prior to the scheduled event to avoid fees.
Late Cancellations
If you cancel less than 24 hours before your scheduled individual session or less than 48 hours before a group session or workshop, you will be charged 50% of the session or program fee.
No-Show Policy
If you do not attend your scheduled session without notifying us, you will be charged the full session fee.
For workshops or group sessions, no-shows are non-refundable.
Refund Policy
Coaching Services
Payments for individual coaching sessions are non-refundable, except in the case of cancellations made within the required notice period (24 hours for individual sessions and 48 hours for group sessions).
If The Resilience Group must cancel your session or workshop, you will have the option to reschedule or receive a full refund.
Packages
For coaching packages (individual or group), refunds are not provided once the first session or group meeting has commenced. However, unused sessions in a package may be transferred to a friend or family member upon request.
Digital Products
Due to the nature of digital products (eBooks, journals, etc.), all sales are final, and no refunds will be issued. If you experience any issues with accessing or downloading your purchase, please contact us, and we will resolve the issue promptly.
Workshops and Retreats
Deposits for workshops or retreats are non-refundable. Full refunds (minus the deposit) may be available for cancellations made at least 14 days prior to the event. Cancellations made less than 14 days before the event will not be refunded.
Policy Agreement
By purchasing services or products from The Resilience Group, you agree to adhere to this policy. We appreciate your understanding and commitment to making our partnership a success!